Group Reactivity Class

Cancellation Policy

Thank you for choosing Lead & Follow Dog Training for your training journey. To ensure the best experience for you and your dog, please review the following booking and cancellation policy: Booking Policy • All sessions must be booked in advance. • Full payment is required at the time of booking to secure your session. • Sessions must be booked online, and are subject to availability. Cancellation & Rescheduling Policy • Due to the nature of how sessions are run, and health and safety requirements, refunds for cancellations or rescheduling is not possible. • If you find you are unable to attend, please give as much notice as possible. I will attempt to transfer your booking to another client. If this is not possible, no refund will be due. If I am able to sell your ticket to another client, you will be issued a code for the full amount paid to use for your next booking, or a reschedule to another session. • No-shows are non-refundable and considered a late cancellation. Late Arrivals • Please arrive on time. Late arrivals can upset the rhythm of the session. Please arrive with plenty of time to get you and your dog ready for the published start time. Emergencies We understand that emergencies can happen. If you are unable to attend due to an emergency, please contact us as soon as possible, and we will do our best to accommodate on a case-by-case basis. Provision of Training By booking your place you agree to follow the trainer’s instructions at all times, including entering & exiting the training venue. The Use of Aversive Tools Lead & Follow Dog Training is committed to using humane, science-based training methods that prioritise the physical and emotional well-being of all dogs. As such, the use of aversive tools—including but not limited to prong collars, choke chains, electronic (shock) collars, and spray collars—is strictly prohibited at sessions, and you will be asked to remove this in order to participate. Please contact me direct if you would like some guidance on transitioning from any tools to humane, science-based training methods, and I'll be happy to help.

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