Terms and Conditions - 1:1 Training
1. The terms and conditions are in effect as soon as you sign up for any training session bought from Lead & Follow Dog Training - including training packages or standalone sessions.
2. Booking a session
All bookings must be paid for in advance, at the time of booking. Bookings are not confirmed until Lead & Follow Dog Training has received payment and confirmed this. You will receive an email confirming your booking. The attendee is agreeing to communication via e-mail and therefore storing the e-mail address and provided data on the booking form with Lead & Follow Dog Training. A booking is for one dog unless otherwise agreed and specified. Anyone that's going to be involved in training is encouraged to be present for the sessions, and you will be responsible for showing these terms and conditions to your other session attendees and ensuring they follow the terms and conditions at all times
All attendees must fill out the pre-session form to the best of their ability when booking a session. Lead & Follow Dog Training can refuse a booking if all information asked from them is not provided before the event/session.
3. Participation
All clients agree to only use positive reinforcement methods with their dogs during sessions with Lead & Follow Dog Training. Anyone found to be using harsh/punitive methods of handling during a session may be asked to leave the event, and will not be entitled to a refund of any fees paid.
All clients agree to follow the instructions of the instructor/trainer at all times. Failure to do so may result in the session being terminated, with no refund due, if it's believed that you pose a risk to other clients/dogs/trainer/the general public.
4. Behaviour in and around the training areas
All attendees must follow the guidelines of the trainers of Lead & Follow Dog Training. You are responsible for your dog's behaviour, so for your trainer's guidance to be sound, you need to disclose before or at the time of booking if your dog has any behavioural issues, is fearful or reactive to people or dogs, and if they have a bite history or have been trained in bite sports. If your dog has been trained in bite sports you must have your own public liability insurance. If a session takes place outside your home, dogs must be on lead at all times during the session. Please note to always be friendly with pedestrians and traffic participants. Lead & Follow Dog Training does not take any responsibility for interference with the law or injuries while participating in the event/service.
5. Health of participating dogs
It is the responsibility of each participant to make sure that their dog is free of diseases and fully
vaccinated. If a bitch comes into, or is in season, Lead & Follow dog Training must be informed. If a dog falls ill shortly before or during the event/service, Lead & Follow Dog Training must be informed immediately to discuss further action and prevent a possible disease from spreading. All dogs accepted require to be de-wormed and de-flead regularly.
6. Liability and insurance
The participation in any events offered by Lead & Follow Dog Training is on your own risk which
means the insurance lies with the participant/s themselves. We therefore make you aware, that you must be insured to be able to participate in any events. The participant is fully reliable for any damages/harm done by either themselves, their dogs or the people that came with them. Lead & Follow Dog Training and the organiser/s and trainer/s, instructor/s do not take ANY responsibility for ANY damage/harm done to a person/s or a thing/s (e.g. buildings, cars, dogs, personal belongings
etc.). The participant takes the full responsibility for his/her dog/s, even if acting upon instruction of a trainer.
You are fully responsible for your own and your dogs` actions. Lead & Follow Dog Training cannot be asked to take over any costs for damage or harm done to you or your dog/s.
Lead & Follow Dog Training does not take any responsibility in case of injury or death of your dog/s, other animals or yourself or third parties.
Lead & Follow Dog Training takes all reasonable precautions within the structure of our training
sessions/workshops/courses to avoid injury resulting from dog bites. However, Lead & Follow Dog Training accepts no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while attending training sessions/seminars/courses/workshops. The Control of Dogs
Act 1986 section 21 - "Liability of owner for damage by Dog" applies within our
classes/seminars/workshops/trainings/introduction courses and on our premises or public premises (rented from a third party or owned).
All instances of accident or injury must be reported to the dog instructor at the time they occurred.
7.. Equipment and clothing During at home sessions you may be required to use your dog's usual walking equipment. The participant is responsible to inspect the quality and functionality of the harness, long lead and collar of the dog/s.
8. Length of the event/service
The trainer will determine the length of the session based on the progress of the dog and the physical and psychological capability of each dog. The trainer will act in the best interest of the dog and can therefore order a rest for a dog or put a halt on further training sessions. If the participant is late for the session, it is their own fault, and the trainer will not stop/pause the session because of this. The participant is not eligible to make up for any missed hours/days or get a reduction of cost because of such.
9. No guarantee of success
Dog training and behaviour support involves both the dog and their human, and outcomes can vary depending on a range of factors. Lead & Follow Dog Training cannot guarantee a particular outcome or level of success during or following any service.
If you are unhappy with any aspect of your training package or feel that it is not meeting your needs, please contact me at the earliest opportunity. I will always aim to understand your concerns and, where appropriate, discuss adjustments that may help.
10. Copyright
All the copyright is reserved by Lead & Follow Dog Training. This includes material, videos, pictures, texts, etc.. Information in any form, provided during an event/service, in its original form or modified, can only be used/published with written consent from Lead & Follow Dog Training. Voice recordings and videos of any event/service have to be permitted by Lead & Follow Dog Training. If you wish to post please contact Lead & Follow Dog Training for prior permission.
11. Pictures and videos
Lead & Follow Dog Training reserves the right to take pictures and videos during an event. Every participant herewith agrees for these to be published on the website, social media or written form.
Participants are NOT allowed to publish or share any pictures, videos, voice recordings, text, information gained in any way.
If you do not want to be filmed or photographed (or your dog), you need to let Lead & Follow Dog Training know in writing. The owner allows and consents for their dog to be photographed, videotaped, and/or used in any media or advertising by Lead & Follow Dog Training without prior approval. All such photographs and videos etc. are the property of Lead & Follow Dog Training.
13. Cancellation and rescheduling
Training sessions
At least 48 hours’ notice is required if you need to cancel or reschedule a 1:1 training session.
Where less than 48 hours’ notice is given, the session may be treated as used and forfeited. Exceptions may be made at my discretion in genuine or exceptional circumstances.
If I need to cancel or reschedule a session, I will provide as much notice as reasonably possible and will offer an alternative appointment.
Training packages
1:1 training is usually booked and paid for as a prepaid package of 2, 3 or 4 sessions, which are then scheduled at mutually suitable dates.
Packages are purchased as a complete programme rather than as individual sessions. If you choose to end or cancel a package before all sessions have been used, the remaining sessions are not refundable.
This reflects the fact that a package includes not only face-to-face training sessions, but also the planning, preparation and ongoing support provided as part of the programme.
If you have any concerns about your training or feel that the programme isn't meeting your needs, please contact me as soon as possible. I would always prefer the opportunity to discuss this with you and see whether adjustments can be made to better support you and your dog.
14. General
These Terms and Conditions are in place to assist our clients in getting the most they can from
training with Lead & Follow Dog Training.
Our terms and conditions may change over time. The terms and conditions apply at time of booking.
Revised terms and conditions apply to subsequent bookings.
By booking a course/seminar/workshop or attending our training sessions or any other services Lead & Follow Dog Training you agree to be bound by these terms and conditions.